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heartbits Refund Policy

Last Updated: July 1, 2026
Effective Date: July 1, 2026

Welcome to heartbits.

This Refund Policy explains how refunds, cancellations, subscription changes, and billing issues are handled for paid features, subscriptions, and other digital services offered through heartbits.

By purchasing or using any paid Service, you agree to this Refund Policy.

Unless otherwise stated, "you" and "user" mean the person or entity purchasing or using paid Services, and "we," "us," and "our" mean heartbits and the service provider operating it, which is currently operated by an individual developer.

1. Scope

This Refund Policy applies to paid Services purchased through:

  • the official heartbits website;
  • Apple App Store, Google Play, or other third-party app marketplaces; and
  • any other payment channel or paid feature that is expressly made subject to this Refund Policy.

Unless we state otherwise in writing, heartbits provides digital content and digital services that are typically activated and made available immediately after purchase. Because digital services may involve immediate access, feature enablement, resource consumption, or service delivery upon activation, purchases are generally non-refundable except where required by applicable law or expressly stated otherwise.

2. General Refund Principles

Refund decisions may depend on the purchase channel, order status, service activation status, extent of use, reason for the request, applicable law, and any relevant platform rules.

Refunds or partial refunds may be available in situations such as:

  • duplicate charges or accidental duplicate purchases;
  • a verified billing error;
  • a material technical failure attributable to us that prevents delivery of the core paid Service within a reasonable period and cannot be resolved within a reasonable time;
  • a legally required withdrawal, cooling-off, or refund right under applicable law, where such right applies; or
  • any other situation where applicable law requires a refund.

Except where required by applicable law, refunds are generally not available in situations such as:

  • you have already used, consumed, activated, redeemed, or substantially benefited from the paid feature or subscription;
  • you changed your mind, no longer want the Service, misunderstood the feature set, or are dissatisfied for subjective reasons not caused by a material defect in the Service;
  • the issue is caused primarily by your device, network, operating environment, region restrictions, app store limitations, or user error rather than by a fault in the Service itself;
  • a subscription renewal occurred because you did not cancel before the next billing date;
  • your account or access was restricted or terminated because you violated our Terms of Service, content rules, community standards, or applicable law; or
  • the relevant access or benefit was granted through a free trial, promotional credit, redemption code, gift, test program, or other non-standard payment arrangement, unless we expressly state otherwise.

3. Purchase Channel Rules

3.1 Purchases Through the Official Website

If you purchased a paid Service directly through the official heartbits website, you may submit a refund request by contacting contact@heartbits.ai.

Unless applicable law requires otherwise:

  • digital subscriptions, digital content, and digital services that have already begun performance are generally non-refundable;
  • monthly, annual, or other recurring subscriptions are generally not refunded on a prorated basis for unused time in an active billing period;
  • where we confirm a duplicate payment, obvious billing mistake, or a serious verified technical failure affecting the core paid Service, we may issue a full or partial refund at our discretion; and
  • approved refunds will generally be issued to the original payment method where feasible. If that is not possible, we may use another reasonable refund method.

3.2 Purchases Through Apple App Store

If you purchased a subscription or other digital Service through Apple App Store, refunds are generally handled by Apple under Apple's own policies and procedures. We cannot directly approve, deny, or process App Store refunds on Apple's behalf.

If needed, you may contact us at contact@heartbits.ai for reasonable assistance identifying the order or explaining a technical issue, but the final refund decision remains with Apple.

3.3 Purchases Through Google Play or Other Third-Party Platforms

If you purchased a subscription or other digital Service through Google Play or another third-party marketplace or payment platform, your refund request may be governed by that platform's payment, subscription, and refund policies.

You should first follow the refund process provided by the applicable platform. If the platform permits developer participation or supplemental information, we may provide reasonable assistance, but we do not guarantee that a refund request will be approved.

4. Subscription Cancellation and Auto-Renewal

Some paid Services may renew automatically unless canceled before the next billing date.

If you purchased through the official website, you should cancel according to the subscription controls provided in your account, on the billing page, or by contacting us if necessary. If you purchased through Apple App Store, Google Play, or another third-party platform, you must manage cancellation through that platform's subscription settings.

Canceling a subscription generally stops future renewals only. It does not automatically entitle you to a refund for the current billing period unless required by applicable law or expressly stated otherwise.

5. Trials, Discounts, Promotions, and Credits

From time to time, we may offer free trials, promotional pricing, discount codes, credits, limited offers, or other special arrangements. The specific terms of those offers, including any refund eligibility, will be governed by the offer details presented at the time.

Unless required by applicable law:

  • once a free trial converts into a paid subscription, subsequent charges are generally non-refundable;
  • discounted or promotional purchases are refunded, if at all, based on the amount actually paid;
  • promotional credits, bonus entitlements, tokens, usage allowances, or similar benefits may be canceled, reversed, or forfeited if a related payment is refunded; and
  • abuse of promotional offers may make an order ineligible for refund.

6. Situations Where You May Contact Us for Review

You may contact us for a refund review or billing support if:

  • you were charged more than once for the same purchase;
  • you paid for a Service that was not properly activated and the issue was not caused by your account, device, or platform environment;
  • you experienced a verifiable billing or transaction error;
  • your account appears to have been used for an unauthorized purchase; or
  • you believe you are entitled to a refund under applicable law.

To help us review your request efficiently, please provide:

  • the email address associated with your account;
  • the order number, transaction ID, or proof of purchase;
  • the purchase channel;
  • the date of purchase; and
  • a brief description of the issue, including screenshots if available.

We may request additional information where reasonably necessary to verify the request.

7. Situations Where Refunds May Be Denied or Limited

To the extent permitted by applicable law, we may deny, restrict, or limit refunds where we reasonably believe that:

  • the request involves fraud, abuse, bad-faith chargebacks, refund manipulation, money laundering risk, or other dishonest conduct;
  • the purchased benefits were already materially used, consumed, redeemed, or converted into delivered value;
  • the request is incomplete and necessary information is not provided within a reasonable time;
  • the order falls primarily within the refund jurisdiction of a third-party platform and you have not first used that platform's required refund process; or
  • there is a pattern of repeated abnormal refund requests, payment disputes, or other misuse.

Where a chargeback, payment reversal, disputed payment, or abusive refund pattern occurs, we may suspend or revoke associated access, remove paid entitlements, restrict the account, or take other reasonably necessary steps to protect the Services and other users.

8. Refund Processing Time

If a refund is approved, we will initiate processing within a reasonable time. The actual time for funds to appear may vary depending on your payment method, financial institution, card network, app store, or payment provider.

In general:

  • refunds for direct website purchases are typically initiated within a reasonable number of business days after approval;
  • refunds for app store purchases are subject to the app store's own timeline; and
  • delays caused by banks, card issuers, payment processors, or third-party platforms are outside our direct control.

9. Taxes, Fees, and Currency

If taxes, currency conversion charges, bank fees, payment processing fees, marketplace fees, or other third-party charges apply, the refunded amount may differ from the original amount paid.

Unless required by applicable law, we are not responsible for fees charged or retained by third parties in connection with your payment or refund.

10. Changes to This Refund Policy

We may update this Refund Policy from time to time to reflect legal requirements, payment provider changes, product changes, business practices, or risk management needs.

The updated version will become effective when posted or on the date stated at the top of this Refund Policy. For new purchases, the version in effect at the time of purchase will generally apply. For renewals, the version in effect at the time of renewal may apply where permitted by law.

11. Contact Us

If you have questions about this Refund Policy or would like to submit a billing or refund request, please contact us at:

Email: contact@heartbits.ai

For faster handling, please include Refund Request or Billing Support in the subject line of your email.

12. Relationship to Other Terms

This Refund Policy should be read together with the heartbits Terms of Service, Privacy Policy, and any other applicable rules or notices. If this Refund Policy conflicts with mandatory provisions of applicable law, those mandatory provisions will control to the extent of the conflict.